And Yet, Another Inequity

I received a letter recently from a prisoner friend who had ordered items from SecurePak. He ordered two drink mixes, that were indicated online to be 12.2 oz. each. He received two smaller packs of 6 oz. each, but he was charged for two larger packages! 6 oz. packages are not listed online at all for items he can order. His receipt indicates two 12 oz. packages and he was billed same. They have told him “too bad” – because the bag was opened!